Lucinda Ellery - The Hair Consultancy
Fullmore Hair Make-up Video

Tel: 0844 567 8899

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Terms and Conditions

  • Delivery charges on all orders placed are for delivery within the UK mainland only. If you require a delivery for Northern Ireland, The Isle of Man or any of the off shore Islands in Scotland we would need to be contacted so that the additional delivery costs could be calculated. Please refer to our Contact Us section to be able to do this before placing any orders.

  • We aim to despatch orders the following day, however, during busy periods despatch may be delayed by up to an extra 24-48 hours. No charges will be made to your credit card until the goods leave our premises.

  • Lucinda Ellery is the trading name for Lucinda Ellery Ltd. Registered office 312-314 King Street, Hammersmith, London, W6 0RR Tel: 0844 567 8897 International calls +44208 7418224
    Company registration number: 03383832

  • Prices. We will endeavour to hold the prices as shown on this website. Lucinda Ellery explicitly retains the right at any time to revise prices to take into account any increase in costs, including the increase or imposition of any tax, duty or any other levy and variation in exchange rates. We will take all reasonable steps to inform you of any relevant revision of prices at the time of confirmation of your order. Unless otherwise stated, the price quoted will include VAT and any other tax or duty payable.

  • Payments. Payments in full must be made prior to despatch of any order. We accept payment by most credit cards (we currently accept VISA, ACCESS/MASTERCARD, SWITCH and debit cards). Please note that we are unable to accept AMERICAN EXPRESS cards.

  • Legal Liability. Lucinda Ellery imposes legal liability, whether breach of contract, negligence, mis-representation or otherwise shall in no circumstance exceed the price charged to you for the defective, damaged or undelivered goods which give rise to such liability. Lucinda Ellery shall have no liability for any indirect or consequential losses or expenses suffered by you, however caused.
  • Returns. Lucinda Ellery Ltd are committed to complete customer satisfaction. If for any reason you are not completely satisfied with any of the products purchased, either from our studio in person, or through our website, if not a fault of manufacture they can be exchanged or refunded, provided they have not been worn, or clips-ins cut in any way, and they are returned in perfect condition in the original packaging within 14 days of the date of purchase. A restocking fee of 5.00 is charged on all returns.

    Postage is non-refundable.

  • Due to different screen resolutions varying from one computer to the next, it is advisable to purchase a colour swatch before purchasing your Lucinda Ellery clip-in hair extensions

  • Returns Address:
    Lucinda Ellery Ltd, 312-314 King Street, Hammersmith, London, W6 0RR

  • This agreement shall be governed by English law